Why we review messages on Airbnb

We care about the safety of our Hosts and their guests. That’s why we’re careful when it comes to how everyone communicates with each other.

We may review, scan, or analyze your messages on Airbnb, as we describe in our Privacy Policy. We do this for a number of reasons, including:

• Providing our service
• Identifying risks to our users
• Regulatory compliance
• Investigation
• Enforcing our Terms of Service and community policies, including our non-discrimination policy
• Providing customer support
• Research and analytics
• Improving or expanding our products and services

Keep your conversations on Airbnb

Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That’s why it’s so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

By communicating and booking directly on Airbnb, you’ll have access to our secure payments platform, 24/7 customer support, and Host Damage Protection.

Sometimes our system may block messages from being sent. We may also suggest or require text to be removed from messages in certain circumstances, such as when our systems detect words or numbers that include contact information, references to other sites, external links, or content that violates our non-discrimination policy.

Your safety and Airbnb experience are important, but we value your privacy too. We never review, scan, or analyze your messaging communications to send you third-party marketing messages. We don’t sell reviews or analyses of these communications.