Accessibility at Airbnb

Here’s how we’re making it easier to travel with us.

A mobile phone displays the More filters overlay, which is one of many search filters. There is a section heading that reads “Accessibility Features.” Below that accessibility features are grouped by areas like “Guest entrance and parking.” There are checkboxes where you can select as many features as you want.

Enhanced search filters

We’ve simplified our accessibility filters to provide an even better search experience.

Accessibility review

We review every accessibility feature submitted by stays hosts for accuracy.

A mobile phone displays a group of accessibility features for an Airbnb listing. The first feature reads “step-free guest entrance,” with images below that correspond to the feature. Underneath is another accessibility feature that reads “guest entrance wider than 32 inches,” with an image below corresponding to the feature.

A mobile phone displays messages between the Host who describes their listing as accessible and a guest who wants to know more about the space. The guest’s message reads: “Hi Shea, is the ramp at the front or back entrance to your house?” The Host’s response reads: “Hello Adam, the ramp is at the front. Thank you!”

1:1 messaging with hosts

Chat directly with hosts for more information about the accessibility features of their stay or experience.

Three generations of a family are smiling and laughing in an accessible Airbnb home. In front of the oldest family member is a wheelchair.

Listen to Airbnb’s digital accessibility statement

Digital accessibility at Airbnb

Airbnb strives to conform with the European Accessibility Act and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for our website and mobile applications.

How we work

Incorporating digital accessibility best practices into our design and engineering processes
Providing ongoing accessibility training and resources to our employees
Engaging internal and external quality assurance testers
Maintaining a cross-functional team dedicated to monitoring and addressing digital accessibility issues across our website and applications
Training our customer support agents on digital accessibility issues

Feedback

We welcome your feedback on Airbnb’s digital accessibility practices. Please email us at digital-accessibility@airbnb.com to connect.

Dedicated teams

Airbnb has teams focused on building products that everyone can use. These teams work with engineers, designers, and others across the company to help ensure that our products are built with accessibility in mind.

Our digital access specifications

We’re committed to designing an accessible experience across browsers and devices.

Usability for browsers, assistive technology, and devices

Limitations and alternatives

Accessibility features