I've stayed in multiple Airbnb's before, never had a major issue, or if I did they were resolved...until now. I cannot emphasize enough Orlyn cannot handle a refund request or any negative feedback. I had an issue with ants and drain flies in my room, so I ended up going somewhere else and I asked for a partial refund. Orlyn then accused me of lying to get money back, claimed I made the insect thing up (pictures sent to Airbnb), and argued with me by making multiple threats of legal or Airbnb action if I left any type of negative review. She has excellent reviews, which is why I initially booked here, but i suspect that's because anyone who complains gets viciously attacked and becomes scared to leave any negative feedback. I'm not going to tell you what to do, but buyer's beware if you have any issues here. No one was on property to help me with my problem at 3:30am which is what she likely will attack me for by claiming I didn't contact anyone when I first had an issue.