Everything was dilapidated, the doors were broken, there was no security, the villa was very dirty, the pool was dirty, and the electricity was on them. They said that the electricity was on you, and the support did not respond to us

I still can't calm down. As someone who frequently visits Phuket and is also a Superhost myself, I thought that this carefully selected property would definitely be another success. After I booked the property, the property management company did send me a lot of information about what to expect. But first, the address of the home on the page doesn't match the one provided by the property management company. After booking, we will definitely rely on the information provided, but this doesn't mean that all guests from different countries and regions around the world will be able to understand it. I started contacting the company while I was still waiting at the airport before arriving in Phuket. They seemed to have an automated response, giving me five or six phone numbers and asking me to contact their team on other social media platforms. I immediately replied that I didn't use those social media platforms and that I would just contact them on Airbnb. The other party disappeared. When I arrived at Phuket Airport, it was 12pm. I strictly followed the company's rules, which state that check-in is only allowed after 3pm. So, I waited at the airport for two and a half hours, and then continued to wait at the property management center of the neighborhood where the listing is located. By 4:30pm, almost 5:00pm, no matter how many times I called, and no matter how many ways I tried to contact the property manager to get them to open the door for me, no one answered any of the phone numbers. The property management of the building where the apartment is located also started helping me to contact them, but no one responded at all. This company is a complete joke, a scam company. I can't cancel the listing either. If I cancel, I won't get any refund or explanation!In the end, I had no choice but to contact Airbnb's support team to help me resolve the issue. Cancel the booking and refund my payment. I have to share my experience so that everyone who wants to book with this property management company can see how absurd they are. It was supposed to be a great holiday, but five hours after landing, I found myself embroiled in a dispute that shouldn't have happened! I've been using Airbnb for so many years, and with all my experience, I still encountered a listing like this. What should other guests do if they don't speak Thai or English, or if they have elderly people or children with them??? 100% bad review!!

Great accommodation, very clean, very classy, a market nearby, the host is responsive, I recommend it

The apartment is good. This was the second time in the complex. Overall rating for the apartment is 5/5 As for the Property Management company it is 2/5. This was not the first time dealing with them. This time some person came, said it was an owner, asking about when I leave, which is weird — such things should be dealt with a company, not guests. Plus, property management personnel said to come on a certain day to clean the apartment. No one came, and no message. Then I told them, and they said that they will send the cleaning team the next day. The next day also no one came. So I even stopped bothering 🤷 And the management company changed their name from Inter Property to smth new At least compared to the previous time, they got us new towels, and the space during checking was clean.