Jennifer & Kevin
Superhost537 reviews
537Reviews
4.99 Rating
4.99
Rating6 Years hosting
6Years hosting
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About Jennifer & Kevin
Speaks English
Lives in United States
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“…Snowy retreat turned urinary nightmare.
After many hours of travel it was late and snowing/icy. We were at first excited to arrive and see the cookies and games that other reviews mentioned. It appeared like the photos, but the furniture that looked like glass were plastic and the upper room shower was super small (about 3x3).
These were minor compared to the filth found. When the house began to heat up we kept smelling pee in the room we were resting in. Peeling back the sheets and decorative pillows showed large puddles of urine from the blanket all the way down to the mattress. We tried to sleep in a different bed and that one was dirty underneath as well. Instead of apologizing, they began to ignore us when we reported it the next morning and never sent cleaners. We had to fight for even a partial refund (with plenty of proof) when we were “welcomed” to leave due to the unsafe and unsanitary conditions. They tried to act like we were making it up. Unprofessional and disgusting.…
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